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Customer & Employee Portals

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Customer & Employee Portals

Customer & Employee Portals

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Make requests and information easier to manage

PROVE helps organizations managing recurring customer or staff requests plan and implement customer & employee portals with a focus on centralized access to relevant information and services. We consider the systems already in place, what needs to change and the requirements that will shape the solution before recommending a scope.

What the solution includes

Role-based interfaces, request workflows, documents and account access. The final equipment, configuration, implementation activities and documentation are defined in the agreed proposal. Where applicable, compatibility with current systems and the transition plan are reviewed before deployment.

What to consider before investing

Define user roles, self-service requests, documents, approval paths and data access. Consider integration with existing applications and how requests will be tracked.

What a successful outcome looks like

The goal is centralized access to relevant information and services. Agree the expected functionality and acceptance checks before implementation so the result can be evaluated against your requirements.

Our delivery approach

  1. 1. Discovery
  2. 2. Workflow design
  3. 3. Development
  4. 4. Integration
  5. 5. Testing & UAT
  6. 6. Deployment & support

The exact activities depend on the agreed project or service scope.

Frequently asked question

Can portals support different access roles?

Yes. Role-based permissions can be designed around different users, information and workflows. The actual access controls and approvals are defined during requirements discovery and tested before launch.

Start with your requirements

Share the users, forms and processes your portal needs. We can review the details and help you determine the appropriate next step, including a defined scope or quotation where applicable.

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