FAQs

banner
shape1
shape2

FAQ

FAQs FAQs

Answers to common questions about PROVE technology services, quotations, projects, maintenance and support.

Do I need a site survey?
It depends on the project. Surveys are useful when physical layout, cable routes, equipment placement or existing infrastructure affect the design.
How do I request a quote?
Share your project scope, location, BOQ or requirements using our quotation form.
Can you work with our existing equipment?
We assess compatibility, condition and supportability before recommending reuse, integration or replacement.
Can I request supply only?
Yes, subject to availability, specifications and the agreed commercial terms.
Where do you operate?
We support projects across the UAE, including Dubai, Abu Dhabi, Sharjah and Al Ain.
What does PROVE do?
We deliver integrated technology solutions across nine capability areas, including infrastructure, servers, cybersecurity, cloud, software, security, communications, managed IT and hardware supply.
How long does implementation take?
The schedule depends on scope, material availability, site readiness, access and acceptance requirements. Milestones are defined in the agreed proposal.
Do you provide documentation?
Agreed technical documentation, test records and relevant training are included according to the project scope.
Do you provide an AMC?
Yes. Coverage, visits, support hours, response targets and exclusions are defined in each agreement.
Do you offer remote support?
Yes, for suitable issues with authorized access. Some problems require physical inspection or an on-site visit.