Our Services
Unified Communications
Connect employees, branches and customers.
PROVE designs voice and collaboration environments around call flows, user roles, network readiness and business continuity. We coordinate telephone systems, endpoints, call center functions and meeting technology so communications support everyday operations and customer service.
Business telephone architecture, extensions, routing and system configuration.
Voice-over-IP design, network readiness and supported endpoint configuration.
Integration of SIP services from authorized telecom providers.
IP phone selection, provisioning, extensions and supporting network configuration.
Agent configuration, queues, routing, escalation and reporting requirements.
Interactive voice response, recording policies and call-flow configuration.
Meeting room equipment, audio, cameras, displays and collaboration configuration.
Connectivity and communication integration between business locations.
Organized call handling; coordinated branches; better collaboration; manageable communications.
Start by mapping incoming calls, extensions, departments, queues and branch communication. Review the network, concurrent call requirements, authorized telecom services, recording policies and reporting needs. For meeting rooms, consider room size, acoustics, display and collaboration platform.
We assess the existing PBX, endpoints, network and provider compatibility to determine a suitable upgrade or migration approach.
Yes. We design and implement call center solutions around agent groups, queues, IVR, recording and agreed reporting requirements.
